• Provide the customer with the freshest possible variety of flowers, fruit, gourmet food and plants.
• Have a human operator available 24 hours, 7 days a week.
• Offer Monday through Sunday service.
• Have extended delivery hour options including before 8am and after 3pm.
• Provide an unconditional no risk / no charge guarantee.
• Florist agrees to call the recipient of floral deliveries to confirm proper delivery, freshness, and quality.
• Delivery vehicles will be lettered with company name and / or logo.
• Delivery vehicles will be radio or cell phone dispatched.
• Delivery drivers will wear uniforms and /or name tags for identification
• Retain computerized database of delivery information for all customers and have that available to customer service representatives.
• Offer local, national and world-wide same day delivery service.
• Florist will send customer a reminder of important birthdays and anniversaries.

Reprinted with permission
Floral Accounting Services Inc. 2003

We agree to accept and follow these principles to the best of our abilities.
Timothy L. Pugh